Return, Exchange & Refund Policy

Return, Exchange & Refund Policy

We want you to be happy with your purchase. If something isn't right, we're here to help.

Most eligible merchandise may be returned within 30 days of delivery, subject to the conditions below.

30-Day Returns

To be eligible for a return, merchandise must be:

• New, unused, and in resalable  condition
• Unworn, except for reasonable indoor try-on
• Unwashed and unaltered
• Free from stains, dirt, grass, odors, pet hair, or other signs of use
• Returned with original tags attached, when applicable
• Returned with original packaging,  accessories, and components, when applicable
• Accompanied by proof of purchase

Merchandise that has been used for a game, practice, training session, workout, or other sporting activity is considered used and is not eligible for a standard return.

Shoes, Cleats & Athletic Footwear

Shoes and cleats may be tried on indoors on a clean surface to check fit and sizing.

Footwear must be returned in new and unworn condition. Shoes or cleats that have been worn outdoors or used on grass, dirt, turf, a field, court, track, or other playing surface are not eligible for return.

All footwear must be returned with the original shoe box and original packaging.

Please do not place shipping labels, tape, or writing directly on the original shoe box. The shoe box should be placed inside a separate shipping box or package for return.

Softball, Baseball & Soccer Apparel

Softball and baseball pants, soccer apparel, jerseys, shorts, shirts, socks, training apparel, and other clothing may be returned if they are unworn, unwashed, unaltered, and in new condition with original tags attached.

We cannot accept apparel that has been:

• Worn during a game, practice, workout, or training session
• Washed or dried
• Stained, soiled, or damaged
• Altered, hemmed, or modified
• Personalized, printed, embroidered, or customized
• Returned without required original tags

We recommend checking the fit and size before removing tags, washing, or altering the item.

Shin Guards & Protective Equipment

Shin guards and other protective sporting equipment may be returned if they are unused, unworn, and in new condition with their original packaging.

For hygiene and safety reasons, protective equipment that has been worn or used during a game, practice, training session, or other sporting activity is not eligible for return.

Backpacks, Sports Bags & Accessories

Backpacks, equipment bags, sports bags, and similar accessories may be returned within 30 days if they are unused and in new, resalable condition with original tags and packaging when applicable.

Items that have been used, washed, personalized, altered, stained, or damaged are not eligible for return.

Final Sale & Limited Inventory

Certain closeout, discontinued, limited-inventory, or specially priced merchandise may be designated FINAL SALE.

An item is Final Sale only when it is clearly identified as “Final Sale” on the product page or at the time of purchase.

Final Sale items cannot be returned or exchanged for reasons such as size, fit, color, preference, or change of mind.

Please carefully review the product description, size, color, and other information before purchasing a Final Sale item.

Discounted merchandise is not automatically Final Sale unless it is specifically identified as Final Sale.

Exchanges

Need a different size or item? Please contact us and we'll be happy to help determine whether an exchange is available.

Exchanges are subject to product availability and the same eligibility requirements as returns.

If the requested replacement is unavailable, you may return the eligible original item for a refund and place a new order.

Final Sale merchandise is not eligible for exchange.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly.

Please provide:

• Your order number
• The product name
• A brief description of the issue
• Clear photos of the item
• Photos of the packaging when relevant

Please do not use an item that appears damaged or defective before contacting us.

Final Sale restrictions do not prevent you from contacting us about an item that arrived damaged, defective, or incorrect. We will review the circumstances and provide an appropriate resolution.

Normal Wear & Tear

Damage resulting from normal wear and tear, improper use, accidents, improper care, incorrect sizing, playing conditions, or use of the product for purposes for which it was not designed is not considered a shipping defect.

Manufacturer warranties, when available, are subject to the manufacturer's own terms and conditions.

Refunds

Once we receive and inspect your return, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund after it has been issued.

Original shipping charges are non-refundable unless the return resulted from an incorrect shipment or other error on our part.

Return Shipping

Customers are responsible for return shipping costs for standard returns unless otherwise stated.

If we shipped an incorrect item or made an error with your order, please contact us before returning the merchandise so we can provide instructions.

We recommend using a trackable shipping service and keeping your tracking information until your return has been processed.

We cannot guarantee receipt of return packages that do not have tracking information.

How to Start a Return

Please contact us before sending your return.

Include your:

• Order number
• Product name
• Reason for return

We will review your request and provide return instructions.

Please do not send merchandise back without the necessary order information, as this may delay processing.

Questions?

If you're unsure whether an item qualifies for a return or exchange, please contact us before using or returning it.

We're happy to help with questions about sizing, returns, exchanges, or your order.